FAQ's
Payments
What payment types are accepted?
We accept Visa, MasterCard, American Express, PayPal, Discover, Diner's Club International, and JCB credit cards, plus Shop Pay.
*Refunds can only be performed via original method of payment. Please allow 3-5 business days for the amount to reflect back to the original payment method; the time frame can vary.
Orders
How can I ensure my order is successfully delivered?
When will I get my order confirmation?
- Your Order #
- Details of the item(s) ordered
- Shipping and billing address
- Payment Method
Can I make changes to an order after it has been submitted? e.g., address updates, product changes.
In order to provide the best customer service to all and ensure orders are shipped as quickly as possible while maintaining low prices, we utilize automated systems that do not accept changes to an order once it has been placed.
*We are not liable for situations where inaccurate shipping address is supplied by the customer or wrong items were ordered.
U.S. Based Shipping
Is there a fee for shipping?
There is no shipping charge for any items shipping within the contiguous United States.
When can I expect my order to be delivered?
To the best of our ability, the majority of orders are shipped on the same business day. All orders are dispatched within 1-2 business days. Once your order has shipped, please expect to receive it in 7-10 business days.
*This timeline does not apply to backordered or preorder items; the specific shipping times for these items will be detailed in the product description.
Do you provide tracking information?
*Not every shipping option offers detailed step-by-step tracking. Regrettably, once an order is placed, it is not possible to alter the shipping method.
What if I didn't receive my order?
International Shipping
Is there a fee for shipping?
Do you provide tracking information?
All international orders are provided with tracking information. If you have any questions about your order status after it has arrived in your country, we recommend contacting your local postal service for updates.
What if I didn't receive my order?
Depending on your selected shipping method, typically, all international orders are delivered within 18 business days.
*However, in extremely rare circumstances, due to situations outside of our control such as customs delays, we require up to 65 days before a lost package can be claimed.
*All claims must be made within 90 days from the original order date.
Returns & Replacements
Do you accept returns?
Unfortunately due to the nature of the product we sell we are unable to accept returns.
What should I do if my order is damaged or incorrect?
We appreciate your interest. Unfortunately, at this time we can not guarantee quality grading standards. All items we sell are mass production runs meant for general consumer consumption; all sales are final.
In-Store Solutions
How can I get a magazine fixture for my store?
Please contact us at support@accelerate360.com for assistance, we’re here to help you find the perfect display solution.